Privacy policy
Grounding Co
This Privacy Policy describes how Grounding Co collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect certain information about you, including:
Personal information you provide
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
Automatically collected information
When you browse our website, we may automatically collect certain information such as:
- IP address
- Device information
- Browser type
- Pages viewed
- Referring websites
This information helps us improve the performance, security, and usability of our website.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Prevent fraud or unauthorized transactions
- Communicate with you about your order or inquiries
We may also use information to improve our products, services, marketing, and website functionality.
3. Sharing Your Information
We only share your information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and courier providers
- Website and ecommerce platforms
- Analytics and marketing tools
- Customer service providers
For example, we may share your shipping information with courier companies to deliver your order.
We do not sell your personal information to third parties.
4. Payment Information
All payments are processed through secure payment providers. Grounding Co does not store full payment card details on our servers.
Payment information is handled securely by the payment gateway used at checkout.
5. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand how customers use our website
- Provide a better browsing experience
- Measure the effectiveness of our marketing
Cookies are small files stored on your device that help websites function properly and provide information about how the website is used.
You may choose to disable cookies through your browser settings, although this may affect certain features of the website.
6. Data Security
We take reasonable precautions and follow appropriate security practices to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable law, including South African data protection legislation, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Object to or restrict certain uses of your personal information
- Withdraw consent where processing is based on your consent
To make a request regarding your personal information, please contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Email: hello@trygrounding.co
We aim to respond to all inquiries within 24 hours on business days.