Terms of service
Grounding Co
Welcome to Grounding Co. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. Overview
This website is operated by Grounding Co. Throughout the site, the terms “we”, “us”, and “our” refer to Grounding Co.
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here or available via hyperlink.
If you do not agree to these terms, you should not access the website or use our services.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that:
- You are at least the age of majority in your country or have permission from a legal guardian.
- You will not use our products for any illegal or unauthorized purpose.
- You will not transmit any viruses, harmful code, or attempt to interfere with the operation or security of our website.
A violation of these terms may result in termination of your access to our services.
3. Products
We sell grounding products and related wellness products through our online store.
We make every effort to display our products as accurately as possible, including colors, materials, sizes, and descriptions. However, we cannot guarantee that your device’s display will perfectly reflect the product’s appearance.
Product availability may change at any time without notice.
We reserve the right to:
- Limit quantities of any products
- Modify or discontinue products
- Update product descriptions or pricing if necessary
4. Pricing and Payments
All prices are listed in the applicable currency displayed on the website.
Prices may change at any time without notice.
Payments must be completed at checkout using the available payment methods provided on our website. Orders will only be processed once payment has been successfully received.
5. Orders
When you place an order through our website:
- You agree that all information provided is accurate and complete.
- You agree to provide accurate billing, contact, and delivery information.
- We reserve the right to refuse or cancel any order if fraud, unauthorized activity, pricing errors, or other legitimate issues are suspected.
If your order is cancelled after payment has been processed, a refund will be issued where applicable.
6. Shipping and Delivery
Orders are typically processed within 1–3 business days.
Delivery times may vary depending on your location and the courier service used.
Orders may be delivered using The Courier Guy or Aramex, depending on your location and the most suitable delivery option available.
Once an order has been dispatched, delays may occasionally occur due to courier operations, severe weather, public holidays, remote delivery areas, or circumstances beyond our reasonable control.
Customers will receive tracking details once their order has been dispatched.
7. Returns and Exchanges
We want you to have the opportunity to experience your Grounding Co product with confidence.
Eligible purchases are covered by our 90-Day Grounding Trial, subject to the conditions outlined in our Return Policy.
Products do not need to be completely unused to qualify for a return. However, returned products should generally be:
- In a clean and reasonable condition
- Free from intentional damage, alterations, or misuse
- Returned with all supplied accessories and grounding cords
- Returned with the original packaging where reasonably possible
Normal signs of reasonable use during the 90-day trial will not automatically disqualify a return.
Products that are excessively damaged, heavily soiled, altered, misused, or returned incomplete may not be eligible for a return.
Please contact our support team before returning any item.
8. Product Use and Individual Results
Grounding Co products are intended for general wellness and personal use.
Individual experiences and results may vary from person to person. Information provided on our website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
Our products are not intended to replace professional medical care. If you have a medical condition, use an implanted or electrical medical device, take medication, or have concerns about whether a grounding product is appropriate for you, you should consult an appropriate healthcare professional before use.
Products should always be used according to the instructions provided.
9. Accuracy of Information
We strive to ensure all information on our website is accurate. However, occasional errors may occur in:
- Product descriptions
- Pricing
- Promotions
- Shipping information
- Product availability
We reserve the right to correct errors and update information where necessary.
10. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product designs
- Text
- Graphics
is the property of Grounding Co or its respective content suppliers and may not be copied, reproduced, distributed, or used without permission.
11. Third-Party Services
Our website may include or use third-party websites, applications, payment providers, courier services, or other services.
We are not responsible for the content, policies, availability, or practices of independent third-party websites or services.
Customers should review the relevant policies of those third parties where appropriate.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Grounding Co shall not be liable for indirect, incidental, special, or consequential damages arising from:
- The use of our website
- The purchase or use of our products
- Delays in delivery
- Technical errors or service interruptions
- Improper use of our products
Our grounding products are intended for general wellness purposes, and individual experiences and results may vary.
Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable South African consumer law.
13. Changes to Terms
We reserve the right to update or modify these Terms of Service from time to time.
Changes will take effect when posted on this page. Your continued use of the website following any changes will be subject to the updated Terms of Service.
14. Contact Information
If you have any questions about these Terms of Service, please contact us.
Email: hello@trygrounding.co
We aim to respond to all inquiries within 24 hours on business days.