Refund policy
Grounding Co
At Grounding Co, your comfort and satisfaction are important to us. We want you to have the opportunity to experience grounding for yourself, which is why we offer a 90-day Grounding Trial.
90-Day Returns
You may request a return within 90 days of receiving your order.
We understand that you need to use your grounding product to know whether it is right for you. Products do not need to be completely unused to qualify for a return.
To be eligible for a return, the item must be:
- Returned in a clean and reasonable condition
- Free from intentional damage, alterations, or misuse
- Returned with all supplied accessories and grounding cords
- Returned with the original packaging where reasonably possible
Normal signs of reasonable use during your 90-day trial will not automatically disqualify your return.
Items that are excessively damaged, heavily soiled, altered, misused, or returned incomplete may not be eligible for a return.
How to Start a Return
To begin a return, please contact our support team.
Email: hello@trygrounding.co
Please include:
- Your order number
- The reason for the return
- Any relevant photos if the item is damaged, defective, or incorrect
Our team will guide you through the return process and provide return instructions.
Please do not send products back without first contacting us.
Exchanges
If you would like to exchange your product for a different size or product, please contact us and we will assist you with the exchange process.
Exchanges are subject to product availability and any applicable price difference.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Original delivery charges and return shipping costs are generally non-refundable, except where required by applicable law or where the return is due to an incorrect, damaged, or defective product supplied by us.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery so we can resolve the issue quickly.
We may request photos to assist with the resolution.
Return Shipping
We offer free return shipping under our 90-Day Grounding Trial unless the item is damaged, defective, or incorrect.
Contact our support team and they will arrainge the collection.
Fair Use
Our 90-Day Grounding Trial is designed to give you the confidence to genuinely experience your Grounding Co product.
We reserve the right to decline returns where we reasonably determine that the policy is being abused, including deliberate damage, improper use, repeated excessive returns, or products being returned in a condition inconsistent with reasonable personal use.
Nothing in this policy is intended to limit your rights under applicable South African consumer law.
Contact Us
If you have any questions about returns or exchanges, our team is happy to help.
Email: hello@trygrounding.co
We aim to respond to all inquiries within 24 hours on business days.